Privacy Policy, Terms & Conditions, Refund & Cancellation Policy

Last updated: 29 June 2026

Yogani respects your privacy and is committed to providing clear, fair, and transparent terms for anyone using our website, submitting an enquiry, booking a session, registering for a webinar or event, downloading a resource, or purchasing a Yogani offering.

Yogani operates in South Africa. This policy is written in line with applicable South African privacy and consumer protection principles, including POPIA, the Consumer Protection Act, and the Electronic Communications and Transactions Act where applicable.

For any questions about this policy, please contact us at [email protected].

Privacy Policy

Information We Collect

We may collect personal information when you use our website, submit a form, register for an event or webinar, book a session, download a resource, or contact us directly.

This may include:

• Your first name and surname

• Your email address

• Your phone number

• Your booking or registration details

• The service, webinar, event, or resource you are interested in

• Messages, questions, or feedback you send to us

• Information you choose to share about your wellness, meditation, lifestyle, self-awareness, or personal development interests

We may also collect basic technical information when you visit the website, such as your IP address, browser type, device information, pages visited, referral source, and website usage data.

How We Use Your Information

We use your information to:

• Respond to enquiries

• Manage bookings, registrations, webinars, events, and sessions

• Send confirmations, reminders, resources, or access details

• Provide the services or information you requested

• Communicate with you about relevant Yogani offerings

• Improve our website, content, services, and user experience

• Keep business, legal, tax, and compliance records

• Protect the security of our website and systems

We only use your personal information for lawful and reasonable purposes connected to Yogani’s services and business operations.

Sensitive Wellness Information

Yogani’s services may relate to meditation, self-awareness, personal development, lifestyle, and wellbeing. You may choose to share personal or sensitive information with us as part of an enquiry, booking, or session.

Please only share information that is relevant to your request. Where you voluntarily provide sensitive personal information, we will treat it with care and use it only for the purpose for which it was provided, unless you consent to another use or the law allows otherwise.

Marketing Communication

We may contact you by email, phone, SMS, WhatsApp, or similar channels if you have requested information, registered for an offering, or consented to receive communication from us.

You may opt out of marketing communication at any time by using the unsubscribe option where available or by contacting us at [email protected].

Cookies and Analytics

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the site, improve user experience, and measure website performance.

We may use tools such as Google Analytics and Cloudflare Insights. These tools may collect general technical and usage information, such as page visits, device information, browser information, and interaction data.

You can manage or block cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Sharing of Personal Information

We do not sell your personal information.

We may share your information with trusted service providers where necessary to operate the website, manage enquiries, process bookings or registrations, send communication, host data, run analytics, process payments where applicable, or support business administration.

These service providers may include:

• Website hosting and website builder platforms

• CRM, form, and automation platforms

• Email, SMS, WhatsApp, or communication providers

• Calendar, webinar, or online meeting tools

• Analytics and performance tools

• Payment providers where applicable

• Professional advisers where required

Some service providers may process information outside South Africa. Where this happens, we take reasonable steps to ensure that your personal information remains protected.

Data Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

No online system is completely secure, but we work to keep your information protected and only accessible where there is a legitimate reason to access it.

How Long We Keep Information

We keep personal information only for as long as necessary for the purpose for which it was collected, including providing services, responding to enquiries, managing bookings, maintaining records, complying with legal obligations, resolving disputes, and improving our services.

When information is no longer needed, we will delete, de-identify, or securely archive it where appropriate.

Your Rights

Under POPIA, you may have the right to:

• Ask what personal information we hold about you

• Request access to your personal information

• Ask us to correct or update inaccurate information

• Ask us to delete or destroy information where legally appropriate

• Object to certain processing of your personal information

• Withdraw consent where processing is based on consent

• Opt out of direct marketing

• Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, contact us at [email protected].

Terms & Conditions

Acceptance of These Terms

By using this website, submitting a form, booking a session, registering for a webinar or event, downloading a resource, or purchasing an offering from Yogani, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use the website or submit your information.

Nature of Yogani’s Services

Yogani provides meditation, self-awareness, wellness, webinar, event, and personal development-related services and resources.

Our content and services are intended for educational, wellness, and personal development support purposes only.

No Medical or Emergency Advice

Yogani does not provide medical, psychological, psychiatric, emergency, financial, or legal advice.

Our services are not a substitute for professional healthcare, therapy, diagnosis, treatment, or emergency support. If you have a medical or mental health concern, please consult a qualified professional.

If you are experiencing an emergency or crisis, please contact the appropriate emergency services or a qualified healthcare provider immediately.

Bookings, Webinars, Events, and Sessions

All bookings, webinars, events, sessions, downloads, programmes, and offerings are subject to availability.

Yogani may reasonably:

• Confirm or decline a booking request

• Update event or session details

• Reschedule a session, webinar, or event where necessary

• Postpone or cancel an offering where reasonably required

• Update or discontinue website content, resources, services, or programmes

We will make reasonable efforts to communicate important changes using the contact details you provided.

Your Responsibilities

When using the website or booking a Yogani offering, you agree to:

• Provide accurate and complete information

• Use your correct contact details

• Check your email, phone, or message channels for confirmations and updates

• Attend booked sessions, webinars, or events on time

• Use Yogani content and resources for personal use only unless written permission is given

• Not copy, resell, misuse, or distribute Yogani materials without permission

• Not interfere with the website or use it for unlawful purposes

Online Access and Technical Requirements

Online sessions, webinars, events, or resources may require a stable internet connection, a compatible device, and access to the relevant meeting or delivery platform.

Yogani is not responsible for technical issues on your side, including poor internet connection, device failure, incorrect email addresses, incorrect phone numbers, missed reminders, or inability to access a third-party platform.

Intellectual Property

All website content, text, images, videos, meditations, downloads, session materials, webinar materials, event materials, and related resources remain the intellectual property of Yogani or its licensors unless otherwise stated.

You may not copy, reproduce, resell, distribute, edit, upload, share, or use these materials commercially without written permission from Yogani.

Results and Testimonials

Testimonials, examples, reviews, or client experiences shown on the website are for general information only.

Individual experiences and results may vary. Yogani does not guarantee any specific personal, emotional, wellness, lifestyle, or business outcome.

Third-Party Links and Platforms

The website may include links to third-party websites, social media platforms, payment pages, calendar tools, meeting platforms, forms, or downloadable resources.

Yogani is not responsible for the content, security, availability, terms, or privacy practices of third-party platforms.

Limitation of Liability

To the fullest extent allowed by law, Yogani will not be liable for indirect, incidental, special, or consequential loss arising from your use of the website, services, resources, webinars, events, sessions, or third-party platforms.

Nothing in these terms limits any rights you may have under applicable South African consumer protection laws.

Governing Law

These Terms & Conditions are governed by the laws of South Africa.

Refund & Cancellation Policy

Scope of This Policy

This Refund & Cancellation Policy applies to paid Yogani sessions, webinars, events, programmes, digital resources, personalised meditations, and other paid offerings unless a specific offer page states different terms.

Private Sessions

If you need to cancel or reschedule a private session, please contact us as soon as possible at [email protected].

For private sessions:

• Cancellations or rescheduling requests made at least 24 hours before the scheduled session may be moved to another available date where possible

• Cancellations made less than 24 hours before a scheduled session may result in the session being forfeited

• Failure to attend a booked session may result in no refund being issued

Webinars, Events, and Programmes

For paid webinars, events, or programmes, cancellation requests made at least 7 days before the start date may qualify for a refund, less any reasonable payment processing or administrative costs already incurred.

Cancellation requests made less than 7 days before the start date may be handled at Yogani’s discretion and may result in:

• A credit toward a future Yogani offering

• A transfer to another available date

• A partial refund, where appropriate

• No refund, where preparation, access, or costs have already been incurred

No refunds are usually provided for missed webinars, missed events, missed sessions, or non-attendance where access details were correctly supplied.

Digital Resources and Personalised Materials

For digital resources, downloadable materials, recordings, and personalised meditation files, refunds are generally not available once access has been granted, the file has been delivered, or personalised work has begun.

This does not affect your rights if a product is defective, unavailable, or materially different from what was described.

If Yogani Cancels or Reschedules

If Yogani cancels a session, webinar, event, or programme, you will be offered one of the following options where appropriate:

• A rescheduled date

• A credit toward a future Yogani offering

• A refund

Statutory Consumer Rights

Where a transaction qualifies for a statutory cooling-off period, cancellation right, or refund right under South African law, Yogani will honour those rights.

Nothing in this policy limits your rights under the Consumer Protection Act, the Electronic Communications and Transactions Act, POPIA, or any other applicable South African law.

Refund Processing Times

Approved refunds will generally be processed within 7 to 15 business days, depending on the payment provider and banking processing times.

How to Request a Cancellation, Reschedule, or Refund

To request a cancellation, reschedule, refund, or correction, please email [email protected] with:

• Your full name

• The email address used for the booking or purchase

• Your phone number, if applicable

• The service, session, webinar, event, or resource you booked

• Proof of payment, where applicable

• A short explanation of your request

Updates to These Policies

Yogani may update this page from time to time. The latest version will be published on this page with the updated date.

Contact

For privacy questions, terms-related questions, cancellations, refund requests, or policy enquiries, please contact:

Email: [email protected]